You’re a Product Support Representative
visiting a customer about undercarriage
management. The customer understands
the high quality of Cat undercarriage, but
needs to be convinced that it represents a
greater value than competitive undercar-
riage. The computerized version of Custom
Track Service can help. This software
program helps you and the customer make
informed decisions by calculating percent
worn, projecting life, and estimating the
cost per hour of various options.
How It Works
You can measure and store up to
64 machines at a time with the Ultrasonic
Wear Indicator, then plug a cable into your
laptop computer and download all the
measurements into the computer program.
It takes about 1 second per machine.
Calculations that previously required hours
now take just a few minutes.
The program is designed for field or office
use, at a customer location or in a dealer
office. It was built to provide integration
with your dealer server and the Dealer
Business System (DBS).
Numerous reports, including Custom
Track Service forms and graphs can be
printed for or e-mailed to customers to
help them understand the value and pro-
fessionalism of your services. The program
will calculate the expected life of the
undercarriage, using wear charts from the
CTS Handbook. A variety of cost per hour
analysis can easily be calculated to explore
different maintenance and repair options
with the customer.
Features
• Provides over 20 different report options.
• Stores virtually unlimited number of
machines, inspections and service
histories.
• Maintains a callback schedule for future
undercarriage inspections.
• Eliminates manual entry of data by
importing directly from the Ultrasonic
Wear Indicator.
• Improves quality and reduces time by
exporting previous inspections to the
Ultrasonic Wear Indicator.
• Allows you to compare various mainte-
nance alternatives so you can identify
the lowest cost per hour.
• Integrates with DBS to import parts and
service prices and customer information.
• Screens are available in English, French,
German, Portuguese, Spanish, and
Japanese.
To Order
Dealer License: JERC7100
Copies of the CD: JERC7102
91
Management & Merchandising
CTS ON THE PERSONAL COMPUTER