
44 RENR5622
Troubleshooting Section
3. Refer to the diagnostic functional test
Troubleshooti
ng,“CatDataLink”.
i02304646
Electron ic Service Tool Will
Not Communicate wi th ECM
SMCS Code: 1901-038
Probable Causes
•
Configuration for the communications adapter
•
Electrical connectors
•
Communication adapter and/or cables
•
Electrical power supply to the service tool
connector
•
Caterpillar Electronic Technician (ET) and related
hardware
•
Electrical power supply to the Electronic Control
Module (ECM)
•
Flash file
•
Cat Data Link
Recommended Actions
Start the engine. If the engine starts, but the ECM
will not communicate with Cat ET, continue with
this procedure. If the engine will not start, refer to
Troubleshooting, “Engine Cranks but Will Not Start”.
If the engine will not crank, refer to Troubleshooting,
“Engine Will Not Crank”.
Configuration for the Communications
Adapter
1. Access “Preferences” under the “Utilities” menu
on Cat ET.
2. Verify that the correct “Communications Interface
Device” is selected.
3. Verify that the correct port is selected for use by
the communication adapter.
Note: The most commonly used port is “COM 1”.
4. Check for any hardware that is utilizing the
same port as the communications adapter. If any
devices are configured to use the same port, exit
or close the software programs for that device.
Electrical Connectors
Check for correct installation of the J1/P1 and J2/P2
ECM connectors and of the service tool connector.
Refer to Troub
leshooting, “Inspecting Electrical
Connectors”.
Communicatio
n Adapter and/or Cables
1. If you are using a “Communication Adapter II”,
ensure that th
e firmware and driver files for the
communication adapter are the most current files
that are available. If the firmware and driver files
do not match,
the communication adapter will not
communicate with Cat ET.
2. Disconnect t
he communication adapter and the
cables from the service tool connector. Reconnect
the communication adapter to the service tool
connector.
3. Verify that the correct cable is being used between
the communi
cation adapter and the service tool
connector. Refer to Troubleshooting, “Electronic
Service Tools”.
Electrical Power Supply to the Service
Tool Connector
Verify that battery voltage is present between
terminals A and B of the service tool connector. If the
communica
tion adapter is not receiving power, the
display on the communication adapter will be blank.
Cat ET and
Related Hardware
In order to eliminate Cat ET and the related hardware
as the pro
blem, connect Cat ET to a different engine.
If the same problem occurs on a different engine,
check Cat ET and the related hardware in order to
determin
e the cause of the problem.
Electrical Power Supply to the Electronic
Control M
odule (ECM)
Check power to the ECM. Refer to Troubleshooting,
“Electr
ical Power Supply”.
Note: If the ECM is not receiving battery voltage, the
ECM will
not communicate.
Flash File
Ensure that the correct flash file is properly installed
in the ECM.