
30 RENR9348-01
Troubleshooting Section
•
Caterpillar Electronic Technician (ET) and related
hardware
•
Electrical power supply to the Electronic Control
Module (ECM)
•
Flash file
•
Cat Data Link
Recommended Actions
Start the engi
ne. If the engine starts, but the ECM
will not communicate with Cat ET, continue with
this procedure. If the engine will not start, refer
to the troubl
eshooting without a diagnostic code
procedure Troubleshooting, “Engine Cranks but Will
Not Start”. If the engine will not crank, refer to the
troubleshoo
ting without a diagnostic code procedure
Troubleshooting, “Engine Will Not Crank”.
Configurati
on for the Communications
Adapter
1. Access “Pre
ferences” under the “Utilities” menu
on Cat ET.
2. Verify that
the correct “Communications Interface
Device” is selected.
3. Verify that
the correct port is selected for use by
the communication adapter.
Note: The mo
st commonly used port is “COM 1”.
4. Check for any hardware that is utilizing the
same port a
s the communications adapter. If any
devices are configured to use the same port, exit
or close the software programs for that device.
Electrical Connectors
Check for c
orrect installation of the J1/P1 and
J2/P2 ECM connectors and of the service tool
connector. Refer to the diagnostic functional test
Troubles
hooting, “Electrical Connectors - Inspect”.
Communication Adapter and/or Cables
1. If you are using a “Communication Adapter II”,
ensure that the firmware a nd driver files for the
communic
ation adapter are the most current files
that are available. If the firmware and driver files
do not match, the communication adapter will not
communi
cate with Cat ET.
2. Disconnect the communication adapter and the
cables from the
service tool connector. Reconnect
the communication adapter to the service tool
connector.
3. Verify that the correct cable is being used between
the communication adapter and the service tool
connector. R
efer to electronic troubleshooting
Troubleshooting, “Electronic Service Tools”.
Electrical P
ower Supply to the Service
Tool Connector
Verify that b
attery voltage is present between
terminals A and B of the service tool connector. If the
communication adapter is not receiving power, the
display on t
he communication adapter will be blank.
Cat ET and Related Hardware
In order to eliminate Cat ET and the related hardware
as the problem, connect Cat ET to a different engine.
If the same p
roblem occurs on a different engine,
check Cat ET and the related hardware in order to
determine the cause of the problem.
Electrical Power Supply to the Electronic
Control Module (ECM)
Check power to the ECM. Refer to the diagnostic
functional test Troubleshooting, “Electrical Power
Supply Cir
cuit - Test”.
Note: If the ECM is not receiving battery voltage, the
ECM will n
ot communicate.
Flash File
Ensure that the correct flash fi le is properly installed
in the ECM.
Note: A new ECM is not programmed to any specific
engine until a flash file has been installed. The engine
will not s
tart and the engine will not communicate
with Cat ET until the flash file has been downloaded.
Refer to programming parameters Troubleshooting,
“Flash P
rogramming”.
Cat Data Link
Troubleshoot the Cat Data Link for possible
problems. Refer to the diagnostic functional test
Trouble
shooting, “Cat Data Link Circuit - Test”.