
18 RENR9348-01
Troubleshooting Section
If the new ECM does not fix the problem, the
original ECM is
not the problem. Remove the new
ECM before the 24 hour timer expires. Reconnect
the original ECM.
i02433393
Factory Passwords
SMCS Code: 0785
NOTICE
Operating the engine with a fl ash file not designed for
that engine will damage the engine. Be sure the flash
file is correct for your engine.
Note: Factory passwords are provided only to
Caterpillar dealers.
Factory passwords are required to perform each of
the following functions:
•
Program a new Electronic Control Module (ECM).
When an ECM is replaced, the system
configuration parameters must be programmed
into the new ECM. A new ECM will allow these
parameters to be programmed once without factory
passwords. After the initial programming, some
parameters are protected by factory passwords.
•
Clear event codes.
Most event codes require the use of factory
passwords to clear the code once the code has
been logged. Clear these codes only when you are
certain that the problem has been corrected.
•
Unlock parameters.
Factory passwords are required in order to unlock
certain system configuration parameters. Refer
to Troubleshooting, “System Configuration
Parameters”.
Since factory passwords contain alphabetic
characters, the Caterpillar Electronic Technician (ET)
must be used to perform these functions. In order to
obtain factory passwords, proceed as if you already
have the password. If factory passwords are needed,
Cat ET will request the factory passwords and Cat ET
will display the information that is required to obtain
the passwords. For the worksheet that is used for
acquiring factory passwords, refer to programming
parameters Troubleshooting, “Factory Passwords
Worksheet”.
i02193979
Factory Passwords Worksheet
SMCS Code: 0785
Note: A mistake in recording this information will
result in incor
rect passwords.
Table 8
Factory Passwords Worksheet
Dealer Code
Customer’s Name
Address
Telephone Number
Information from the “Enter Factory Passwords”
Screen on the Caterpillar Electronic Technician (ET)
Serial Numbe
rforCatET
Engine Serial Number
ECM Serial Number
Total Tattletale
Reason Code
Factory Passwords
Factory Pass
word (No. 1)
Factory Password (No. 2)
i02419726
Flash Programming
SMCS Code: 1901-591
Flash Programming – This is a method of
programming or updating the flash file in an engine’s
Electronic Control Module (ECM).
Caterpillar Electronic Technician (ET) is used to flash
program a file into the memory of the engine’s ECM.
Ifyoudonothavetheflash file,usethe“FlashFile
Search” tool on the Service Technician Workbench
(STW) to obtain the flash file for your engine.
Alternatively, use the “Service Software Files” feature
on SIS Web to obtain the flash fileforyourengine.
You must have the engine serial number in order to
search for the flash file. After locating the correct
flash file, download the flash file to your PC. Write
down the name of the flash file for future reference.